We offer a wide range of high-quality and affordable training and events to help you develop and succeed at Carrowbreck House - our spacious and comfortable training centre in Hellesdon.
We can also ...
Assertive communication
Practical details
Training for organisations • Training for organisations
Contact person
Matt Beckett
#116138
Scan me or visit www.getinvolvedskills.org.uk/o/Carrowbreck-Courses/Trainings/Assertive-communication/116138 to join
This course is for all employees regardless of seniority, who need to conduct sensitive or difficult conversations with staff, colleagues or external..
stakeholders, and where there may be a challenging response or where the outcome is uncertain. It is also for those who are required to address performance and disciplinary issues. It covers ways to both avoid and resolve conflict.
The course will consist of:
• The causes of conflict
• Different Perspectives
• Overcoming misunderstandings and miscommunication
• Seeking common ground
• Responding to Aggression
• Transactional Analysis model
• Conflict Resolution Styles
• Managing conflict assertively
• Simple steps to resolve conflict
Equipment
No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Light refreshments will also be available throughout.
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About Carrowbreck Courses
We offer a wide range of high-quality and affordable training and events to help you develop and succeed at Carrowbreck House - our spacious and comfortable training centre in Hellesdon.
We can also look to offer bespoke training for your business either on-site, at Carrowbreck House or virtually to meet your needs on our whole range of available courses.
Room hire is also available on an hourly, half-day, full-day or multiple-day basis for meetings or training courses.
Applications closing in 2 months.